Dealing with Difficult People

psychofactz:

No matter how much you want to get along with others, and regardless of how patient and relaxed you are, you are going to meet people who will want to wreck your day. That may not be a problem if it’s just a chance encounter, but what if they’re a colleague, or they’re in your family?

If that’s the case for you, then the following suggestions might help you keep your cool, so you retain the upper hand:  

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